Answers, plainly.

Every order ships in a plain box or mailer with no ThirdLust logo and no product names. Product packaging stays inside the outer box. Read how shipping works.

Charges appear under a neutral business name, not the name of an adult store. Order and shipping emails use plain subject lines.

We process orders within 1 to 3 business days. As soon as your order leaves our warehouse, you get an email with a tracking link.

No. You can check out as a guest. An account is optional and only helps you track orders and reorder faster.

Call us as soon as possible at 800-618-6053. If your order has not shipped yet, we will do our best to help.

Most items can be returned within 30 days if they are unused, in resellable condition and in the original packaging. Our return policy explains what qualifies and how to start a return.

Contact us within 7 days of delivery and we will make it right. Call 800-618-6053 or send a message.

Once your return arrives and is inspected, we email you. Approved refunds are processed within 5 to 10 business days to your original payment method or as store credit.

Start with something small and simple, such as a bullet or a mini wand from our beginner vibrators, plus a water-based lube. If you have questions, call a real person at 800-618-6053.

Body-safe toys are made from nonporous materials such as medical-grade silicone, glass, stainless steel and ABS plastic. They are easy to clean and do not trap bacteria. Avoid jelly rubber and products with a strong chemical smell.

Water-based lube works with every toy and with condoms. Silicone lube lasts longer but can damage silicone toys, so save it for glass, metal and hard plastic. Shop water-based lube.

Wash before and after each use with warm water and mild soap or a toy cleaner. Keep charging ports dry on toys that are only splash proof, and let everything dry fully before storage.

Yes. ThirdLust sells adult products, and you must be 18 or older to visit the site or place an order.