ThirdLust Return Policy


Most Items purchased from ThirdLust are eligible for a full refund if returned within 30 days of purchase. Please reply to your order delivery email to process your return. Shipping fees are non-refundable regardless of when you receive your item.

The return shipping cost of $8.95 will be deducted when we process your refund. Returns for exchanges are free. Incorrect item returns are free. 


We process orders within 1-3 business days and do our best to ensure the timely delivery of all orders. When selecting our free shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.


A tracking status deemed "delivered" by the carrier will serve as proof of delivery for all orders. is not responsible for lost or stolen claims once proof of delivery is confirmed. You can purchase an optional shipping insurance to cover lost or stolen items during checkout.

When placing orders, be sure to enter a complete and accurate shipping address. The most common reason for undeliverable shipments is the omittance of an apartment or unit number. Items returned to sender will be subject to a re-ship fee at a cost to the customer.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact


    The item I received is damaged!

    If the purchased product is faulty, reach out to us within 7 days of the delivered date.

    Can the items be exchanged?

    We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

    What are the refund options?

    The following refund options are supported:

    • Refund to the original payment method
    • Refund to store credit 

    How do I ship back the items?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    How soon will I get my refund?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 10 working days after approval.

    My question is not addressed...

    If you have any queries regarding return or refund, reach out to us via email at