Most items bought from ThirdLust can be returned for a full refund within 30 days of purchase. Here is what qualifies, what it costs and how long it takes.
What can be returned
- Within 30 days of the purchase date.
- Unused and resellable, in the original packaging with all tags and seals intact.
- Faulty or damaged items must be reported within 7 days of delivery, and we will make it right.
What it costs
- A return shipping fee of $8.95 is deducted from your refund.
- Exchanges are free.
- If we sent the wrong item, the return is free.
- Original shipping fees are not refundable.
How to start a return
- Reply to your order delivery email, or send us a message with your order number.
- Tell us which items you want to return or exchange.
- Once your request is approved, you will get an email with shipping instructions.
Refunds
When your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds are processed within 5 to 10 business days, either to your original payment method or as store credit.
Exchanges
You can exchange an item for another available variant, such as a different size or color. Once the exchange is approved, we ship the replacement to you.
Shipping and delivery
We process orders within 1 to 3 business days. Delivery dates come from our carriers and are estimates, so a package can occasionally arrive outside the estimated window.
A tracking status of "delivered" from the carrier counts as proof of delivery. ThirdLust is not responsible for packages lost or stolen after delivery is confirmed. You can add optional shipping insurance at checkout to cover lost or stolen packages.
Please enter a complete shipping address, including any apartment or unit number. Packages returned to us as undeliverable are subject to a reshipping fee.
Questions
Call 800-618-6053, Monday to Friday, 9 AM to 5 PM Eastern, or send us a message.
